Refund policy

RETURN POLICY

We provide our customers with a 7 day return policy from the date of delivery. Please fill out the form within 48-72 hours and your return and refund/exchange status will be updated. Once approved, please mail as your product to: Company’s warehouse address 

You will be responsible for paying a fixed 99 rs shipping cost for returning your item excluding orders damaged in transit. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be requested to print the shipping label in case of returns.  We cannot guarantee the receipt of your returned item. 

The above form deals with three categories of return: 

• The return of unwanted items ( it means the product is in a resalable condition but you no longer want it); 
• To inform us that part of your order was not delivered or it was received damaged. If you have received damaged product please report the issue within 24hrs from delivery with clear photos 
• Or, to return/exchange faulty items. 
  Unwanted items returned for refund must be received by us in a re-saleable condition – the product’s outer gift box must not be damaged or marked; it must not have been used; and it should be complete with the accessories and/or free gifts received with the product and in its original packaging. 

If you have received damaged product please report the issue within 24hrs of delivery at our email id suncasa.css@suncity.sheets.com with photos of the product and order ID. 

CANCELLATION POLICY 

When you place an order on the website, you will get an order number and an email confirmation. You can cancel from the time you placed the order up to 12-24 hours ( before the order is dispatched). Please go to your order confirmation email and send us an email for cancellation.  Please note that the orders once dispatched cannot be cancelled.  

REFUND POLICY 

1. Refunds for unwanted items will be for the price you paid for the product only.
2. If multiple products were ordered and only part of the order is to be returned then a refund would be for only the price of the product returned.
3. Refund for the unwanted products for paid orders will be done in the form of a Gift Card or in original payment mode ( 48-72hr ).  
4. For cash on delivery transactions, we either issue a gift card worth the product/products that you purchased; the card can be redeemed anytime without any hassle ! Or you need to share your bank details with us and we will refund you the amount. Please feel free to share your queries anytime at suncasa.css@suncitysheets.com.  
5. For exchange, refunds, or the resolution of your issue it can take up to a max. of 7 working days of processing from the date of receiving the product.
6. Your credit/gift card is valid for a limited period. Please ensure to check the terms & conditions.